An EMR Shortcut!

Attention: Practices who book and schedule through IOLINK.

Shortcut

When booking a patient, always perform a ‘name search’ first. If the patient has previously had surgery, only the date and eye will have to be changed if it is the same surgical procedure. However, it is always good practice to double-check the insurance(s) to ensure that particular field is current.

EMR SUPPORT REMINDER

The fastest way to receive support for an EMR-related issue is to: 

• Open a ticket on Fresh Desk https://isurgisite.freshdesk.com
• Open a “new ticket” and explain issue.
• It is always very helpful if you send a ‘screen shot’, too!
• You will receive a tracking number and you will be contacted within 24 business hours.
• The direct number is 1-844-707-9199.

And... as always, when booking and uploading information on IOLINK, the “SAVE” button is your best friend! 

Please let us know if there are any topics of interest or concern that you would like to see us address in future support updates. For additional information about American SurgiSite, please visit our website: www.americansurgisite.com